Frequently asked questions

Ordering

How do I place an order?

Simply browse our products, add items to your cart, and complete checkout using our secure payment system.

Can I cancel my order?

Orders may be canceled before they are processed for shipment. Once shipped, you'll need to follow our Return Policy.

Can I change my shipping address?

If your order hasn't been processed, contact us immediately. We'll do our best to update it.

Shipping

Where do you ship?

We currently ship within the mainland United States except Alaska and Hawaii.

How long does shipping take?

Standard shipping typically takes 3–7 business days, depending on your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email.

Returns

What is your return window?

Most eligible items can be returned within 7 days of delivery.

Are returns free?

If the return is due to our error or a defective item, return shipping may be covered. Otherwise, return shipping costs may apply.

When will I receive my refund?

Refunds are typically processed within 5–10 business days after we receive and inspect your returned item.

Payments

What payment methods do you accept?

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay

Is my payment secure?

Yes. We use industry-standard encryption and secure payment processing.

Account

Do I need an account?

No. Guest checkout may be available, although creating an account lets you track orders and manage your purchase history.