Return and Refund Policy

Effective Date: October 17, 2026

At VestroGro, we want you to feel confident when shopping for everyday essentials, groceries, household products, personal care items, and more. If you have an issue with your purchase, we are here to help.

This Return and Refund Policy explains the conditions for returning eligible products, requesting refunds, and resolving problems with orders placed through our website.

1. Return Eligibility

You may request a return within 30 days of delivery for eligible products, subject to the conditions described in this policy.

To qualify for a return, an item should generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, and included components, where applicable.

• Accompanied by proof of purchase or a valid order number.

Certain products may not be eligible for return due to their nature, safety requirements, hygiene considerations, or applicable law. Any exclusions will be disclosed where applicable.

Please contact us before sending an item back so we can provide return instructions.

2. Non-Returnable Items

For safety, hygiene, and product-quality reasons, some products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise subject to a return or refund right under applicable law.

Examples may include:

• Perishable groceries and food products.

• Opened food, beverages, and consumable products where return is restricted for safety reasons.

• Personal care or hygiene products that have been opened or used, where permitted by law.

• Products specifically identified as non-returnable before purchase.

• Items damaged through misuse, improper handling, or unauthorized modification after delivery.

This list is not exhaustive. We will not apply an exclusion where doing so would violate applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number.

• The name of the affected product.

• A description of the issue.

• Photographs of the item or packaging, if available and reasonably requested.

After reviewing your request, we will explain the available resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.

For qualifying problems caused by an incorrect, defective, or damaged shipment, we will explain any return-shipping arrangements before you send the product back.

Your rights under applicable law remain unaffected.

4. How to Request a Return

To request a return:

1. Contact VestroGro using the contact details provided below.

2. Include your order number and the reason for your return.

3. Wait for confirmation of eligibility and instructions before shipping the item.

4. Package the approved item securely and follow the return instructions provided by our support team.

Please do not send returns to our business address unless we have confirmed that this is the correct return destination.

Unauthorized returns may take longer to process.

5. Return Shipping Costs

For a return due to a change of mind, ordering the wrong item, or another reason not caused by VestroGro, the customer may be responsible for return shipping costs, where permitted by law.

If an item is damaged, defective, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, VestroGro will communicate the appropriate return-shipping arrangements.

Any applicable return-shipping fees or other charges will be explained before the return is completed.

Original shipping charges, if any, may be non-refundable for eligible change-of-mind returns, subject to applicable law and the circumstances of the order.

6. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after the returned item has been received and the return has been approved.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If your refund has not appeared after the applicable processing period, please contact us so we can help investigate.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact our support team to discuss available options.

Where appropriate and subject to product availability, we may offer a replacement or exchange. If a replacement is unavailable or another remedy is required, we will discuss the applicable refund or alternative resolution.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. However, cancellation cannot be guaranteed once fulfillment has begun or the package has been handed to a carrier.

For additional details, please review our Order Cancellation Policy.

9. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the available tracking information and work with the shipping carrier, where appropriate, to investigate.

If a package is marked as delivered but cannot be located, please check the delivery area and contact us for assistance.

Any refund, replacement, or other remedy will be handled according to the circumstances and applicable law.

10. Promotions, Discounts, and Sale Items

Products purchased during promotions or sales are subject to the same applicable return requirements unless a different condition was clearly disclosed before purchase and is permitted by law.

Where only part of an order is returned, any refund will reflect the amount paid for the returned items and any applicable adjustments clearly disclosed at the time of purchase, subject to applicable law.

11. Contact Information

For return requests, refund questions, damaged products, or order concerns, please contact us using the details below.

Business Name: VestroGro

Business Address: 11757 W Ken Caryl Ave, Littleton, Colorado 80127, United States

Website: https://vestrogro.com/

Business Hours:

• Monday–Friday: 9:00 AM–6:00 PM Mountain Time

• Saturday: 10:00 AM–4:00 PM Mountain Time

• Sunday: Closed

Please include your order number whenever contacting us about a purchase.

12. Policy Updates

VestroGro may update this policy from time to time to reflect changes in our operations or applicable legal requirements. Updates will be published on this page with a revised effective date.

The policy applicable to a particular purchase will be interpreted consistently with applicable law and any rights that cannot legally be excluded.

Thank you for shopping with VestroGro. We appreciate your business and the opportunity to serve you.